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Effective Date: January 1, 2026
By accessing or using the website located at denisoninsulation.com, or by engaging Denison Insulation ("we," "us," or "our") for insulation services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, do not use this website or request services from us.
These Terms and Conditions apply to all visitors to our website and to all customers who engage us for services. We may update these terms from time to time. Your continued use of our website or services after any changes constitutes acceptance of the updated terms.
Denison Insulation provides residential and commercial insulation services in North Texas and Southern Oklahoma. Our services include, but are not limited to, spray foam insulation, attic insulation, blown-in insulation, crawl space insulation, wall insulation, air sealing, vapor barrier installation, insulation removal, and related services as described on our website.
Services are provided at the address specified in the estimate or service agreement. We reserve the right to decline any service request at our discretion, including requests that fall outside our standard service area or that involve conditions that cannot be safely addressed.
All estimates are based on an on-site assessment of the work to be performed. Written estimates are provided prior to any work beginning and are valid for 30 days from the date issued unless otherwise stated in the estimate document.
Estimates are based on observable conditions at the time of assessment. If conditions change or if work is discovered during the project that was not visible or accessible during the initial assessment, we will notify you of any adjustment to the estimate before proceeding with additional work. No additional charges will be applied without your prior approval.
Prices quoted are subject to change if the scope of work is modified by the customer after the estimate is accepted. Changes to scope must be agreed to in writing before additional work begins.
Appointments are scheduled based on availability. We will make reasonable efforts to accommodate your preferred date and time. We ask that you notify us at least 48 hours in advance if you need to reschedule or cancel your appointment.
If we are unable to access the work area on the scheduled date due to conditions outside our control - including locked access points, unsafe conditions, or other site-related issues - a rescheduling fee may apply. We will notify you in advance if such a fee applies.
We reserve the right to reschedule appointments due to weather conditions, equipment issues, or other circumstances. In such cases, we will contact you as soon as possible to arrange an alternative date.
Payment is due upon completion of work unless otherwise agreed to in writing prior to the start of the project. For larger projects, we may require a deposit prior to scheduling. Any deposit requirements will be stated clearly in the estimate.
We accept payment by cash, check, and major credit cards. Returned checks are subject to a returned check fee. Accounts not paid within 30 days of the due date may be subject to a late payment charge and may be referred to a collections agency. You are responsible for all costs of collection, including reasonable attorneys fees.
Disputes regarding invoices must be raised in writing within 10 days of the invoice date. Failure to dispute an invoice within that period constitutes acceptance of the charges.
We stand behind our workmanship. If a defect in our installation is identified within one year of the completion date, we will return to assess and correct the issue at no additional charge, provided the defect is related to our installation work and not to changes in site conditions, third-party modifications, or events outside our control.
Manufacturer warranties on materials are separate from our workmanship warranty and are governed by the terms of the respective manufacturer. We will provide you with any applicable manufacturer documentation at the time of project completion.
Our workmanship warranty does not cover damage caused by water intrusion, pest activity, structural movement, or other conditions that develop after the work is completed and that are unrelated to the installation itself. The website and all content on it are provided "as is" without warranties of any kind, express or implied.
To the fullest extent permitted by applicable law, Denison Insulation shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to our services or your use of our website, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising out of or related to a specific service project shall not exceed the amount paid by you for that project. This limitation applies regardless of the legal theory under which the claim is brought.
Nothing in these terms limits our liability for gross negligence, willful misconduct, or any liability that cannot be limited by law.
You are responsible for ensuring that the work area is accessible on the scheduled date. This includes clearing stored items from attics, crawl spaces, or other areas where work is to be performed, and ensuring that pets and non-essential occupants are kept away from the work area during installation.
For spray foam insulation projects, you are responsible for following any post- installation instructions provided by our team, including any recommended ventilation period before re-occupying treated spaces. Failure to follow these instructions may affect the performance of the installation and could void applicable warranties.
You are also responsible for disclosing any known conditions that may affect the work, including the presence of knob-and-tube wiring, asbestos-containing materials, active moisture or pest issues, or prior unpermitted work. Failure to disclose known conditions that materially affect the work may affect our liability and your warranty coverage.
Where a permit is required for the work to be performed, we will advise you prior to beginning the project. In most cases, we will obtain the required permit on your behalf as part of the project. Any permit fees will be included in the estimate or disclosed before work begins.
We perform all work in accordance with applicable local, state, and federal regulations. You are responsible for ensuring that any work performed by other contractors on the same property is also code-compliant, and we are not responsible for conditions created by third parties.
If a dispute arises between you and Denison Insulation related to our services or these Terms and Conditions, we encourage you to contact us first to resolve it informally. Most concerns can be addressed quickly by reaching out to us directly at hi@denisoninsulation.com or by calling (903) 415-9273.
If informal resolution is not possible, the parties agree to attempt mediation before pursuing litigation. Any unresolved dispute shall be submitted to binding arbitration in Grayson County, Texas, in accordance with the rules of the American Arbitration Association, except that either party may seek emergency injunctive relief from a court of competent jurisdiction.
These Terms and Conditions are governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any legal proceedings not subject to arbitration shall be brought exclusively in the state or federal courts located in Grayson County, Texas.
The content on this website is provided for general informational purposes only. We make reasonable efforts to keep the information accurate and current, but we make no guarantees regarding completeness, accuracy, or fitness for any particular purpose.
You may not use this website for any unlawful purpose, to transmit harmful or offensive content, or to interfere with the operation of the site. We reserve the right to terminate access for any user who violates these terms.
We reserve the right to update these Terms and Conditions at any time. Updated terms will be posted on this page with a revised effective date. Your continued use of our website or engagement of our services after changes are posted constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
Questions about these Terms and Conditions? Reach out to us directly.